If delayed for 2 hours or more, you are entitled to free-of-charge meals.
If the delay extends to 24 hours, you are entitled to free hotel accommodation.
A passenger should be informed at least two weeks before the travel date.
In case of fortnight cancellation or 24 hours before departure, you will receive compensation.
Go to your airline’s website and head to the ‘Manage Booking’ section. Enter PNR and your last name.
Select the Modify/Cancel option. While filing a claim, upload necessary documents.
If you denied boarding, airline must offer compensation, confirmed seat on alternative flight.
Compensation to be paid if flight is arranged within 24 hours of original departure time.
If you paid by cash, you can often expect to get your refund immediately.
If the payment was made by credit card and through travel agent, it might take around 7 days.