Passport Seva portal crashes after early relaunch, users fume over glitches

By Vivek Dubey

CNBC-TV18.com

Published Sept 04, 2024

Maintenance Shutdown Notice

The Passport Seva portal was temporarily shut down for technical repairs from 29th August to 2nd September, causing a surge in online queries.

Advisory Released

An advisory warned users about the downtime, affecting services for citizens and various government authorities during the maintenance period.

Services Resume Early

Despite the scheduled maintenance, the Passport Seva portal resumed services on 1st September, a day earlier than expected.

User Frustration Grows

Many users took to social media to express their frustration, reporting that the portal was still experiencing issues after maintenance.

Complaints About Errors

Several users shared screenshots of internal server errors and long loading times, highlighting ongoing technical problems.

Irregular Logouts

Reports of unauthorized logouts added to user dissatisfaction, with many finding it difficult to complete their tasks on the portal.

Inefficient Service Criticised

Social media was flooded with criticisms of the service, with users calling out the poor maintenance and questioning the reliability of the portal.

Early Completion Backfires

Although maintenance was completed early, many users reported that the portal’s performance was still subpar, leading to continued frustration.

Impact on Appointments

The downtime disrupted pre-booked appointments, with users receiving rescheduling notifications, further complicating their travel plans.

Official Communication Lacking

Users criticised the lack of clear communication about the ongoing issues, demanding updates and transparency from the authorities.

Alternative Access Options

Despite the website issues, users were reminded that they could still access services through the mPassport Seva mobile app.