Be DirectBe straightforward rather than making excuses. Clearly state why you are saying no.
Listening ActivelyListen to the person's request attentively before responding. Acknowledge their perspective before presenting your own.
Use Assertive LanguageMaintain a firm and confident tone without being aggressive. Stand by your decision while showing respect for the other person's feelings.
Use "I" StatementsFrame your response using "I" statements to convey your feelings and needs without placing blame or judgment on the other person.
Offer AlternativesIf possible, suggest alternatives that may be more suitable for both parties. This shows willingness to help in other ways.
Express GratitudeAcknowledge their effort or consideration before declining. You can thank the person for their offer or request.
Follow UpAfter saying no, follow up with a gesture of goodwill or appreciation. This helps maintain a positive relationship despite the refusal.
Stay Calm and RespectfulMaintain a calm and composed demeanour, even if the request is challenging or unexpected.
Be ConsistentConsistency in your responses helps establish clear expectations and boundaries over time. Avoid saying yes initially if you intend to decline later.
Set BoundariesEmphasise the importance of maintaining boundaries. Politely but firmly communicate what you are comfortable with and what you cannot accommodate.